Terms of Service

The Flower Market Co

Last updated: May 2026

Welcome to The Flower Market Co. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our site.

1. GENERAL

This website is operated by The Flower Market Co. Throughout the site, the terms “we”, “us” and “our” refer to The Flower Market Co.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

We reserve the right to update or modify these Terms at any time.

2. PRODUCTS

Our plush floral stems and bouquets are thoughtfully designed decorative products intended for gifting, styling, imaginative play and display.

As each item is handcrafted or soft-sculpted:

  • slight variations in shape, stitching, placement and colour may occur
  • product colours may appear differently depending on device screens and lighting
  • bouquets may vary slightly from photography due to stem arrangement and availability

These variations are part of the unique nature of our products.

3. PRICING

All prices on our website are listed in United States Dollar (USD).

We reserve the right to modify pricing at any time without notice.

Shipping costs are calculated separately at checkout unless otherwise stated.

4. ORDERS

We reserve the right to refuse or cancel any order at our discretion.

If we are unable to fulfil your order, we will contact you using the information provided at checkout.

Customers are responsible for ensuring shipping and contact information is accurate.

5. SHIPPING

We aim to dispatch orders within the processing timeframe listed on our website.

Shipping times are estimates only and may vary due to:

  • carrier delays
  • customs processing
  • peak periods
  • events outside of our control

Once an order has been shipped, The Flower Market Co is not responsible for shipping delays caused by third-party couriers.

6. RETURNS & EXCHANGES

We hope you love your flowers forever.

If your order arrives damaged or faulty, please contact us within 7 days of delivery at hello@theflowermarketco.com

Due to the nature of our products:

  • change of mind returns are not accepted unless required by Australian Consumer Law
  • custom bouquet orders may be considered final sale

Approved returns must be unused and in original packaging.

7. INTELLECTUAL PROPERTY

All content on this website, including:

  • logos
  • illustrations
  • product photography
  • graphics
  • branding
  • text
  • packaging concepts

is the property of The Flower Market Co and may not be copied, reproduced or used without written permission.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by law, The Flower Market Co shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.

9. GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia.

10. CONTACT

For any questions regarding these Terms, please contact:

The Flower Market Co
Email: hello@theflowermarketco.com
Australia

REFUND POLICY

The Flower Market Co

Last updated: May 2026

We want you to adore your forever flowers.

If there is an issue with your order, please contact us within 7 days of delivery at hello@theflowermarketco.com

DAMAGED OR FAULTY ITEMS

If your item arrives damaged or faulty, please email us with:

  • your order number
  • photos of the item
  • photos of packaging (if applicable)

We will happily arrange a replacement, store credit or refund where appropriate.

CHANGE OF MIND

Due to the delicate and handmade nature of our products, we do not offer returns for:

  • change of mind
  • incorrect selections
  • delays caused by shipping carriers

unless required under Australian Consumer Law.

CUSTOM BOUQUETS

Custom bouquet arrangements may be considered final sale and may not be eligible for return or exchange.

SHIPPING POLICY

The Flower Market Co

Last updated: May 2026

All orders are carefully wrapped and packed from Australia.

PROCESSING TIMES

Orders are typically processed within:

  • 2–10 business days

During launches, sales or holiday periods, processing times may be slightly longer.

SHIPPING TIMES

Each bouquet is carefully packed and prepared with love before dispatch.

Estimated Delivery Times

  • Australia: 5–15 business days
  • Hong Kong & Singapore: 4–10 business days
  • United States & International: 5–20 business days

Please note that shipping timeframes are estimates only and may vary during launches, holiday periods, customs processing or carrier delays.

TRACKING

Tracking information will be emailed once your order has been dispatched.

LOST OR DELAYED PARCELS

Once a parcel has been shipped, delivery is managed by the courier provider.

If your order appears lost or delayed, please contact us and we will do our best to assist.

PRIVACY POLICY

The Flower Market Co

Last updated: May 2026

We respect your privacy and are committed to protecting your personal information.

INFORMATION WE COLLECT

When you place an order, we may collect:

  • your name
  • shipping address
  • email address
  • phone number
  • payment information

HOW WE USE YOUR INFORMATION

We use your information to:

  • fulfil orders
  • provide customer support
  • improve our website
  • send updates or marketing emails (if subscribed)

PAYMENT INFORMATION

Payments are securely processed through third-party payment providers. We do not store full payment details on our servers.

THIRD-PARTY SERVICES

We may use trusted third-party services including:

  • Shopify
  • payment processors
  • shipping carriers
  • analytics providers

These services only access information necessary to perform their functions.

CONTACT

For privacy-related questions, please contact:

The Flower Market Co
Email: hello@theflowermarketco.com